2003 C.I.P.A. Winners

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CNC Global Limited

CNC Global Connect® Suite - complete CRM for staffing

Overview

The CNC Global Connect® Suite includes Virtual Bench®, OneSource®, JAD, Web Timesheets and several other modules which together manage all customer, candidate, sales person and human resource activities for the company.

Objectives

The key objectives for the system and its parts were to:
• implement an integrated process and work flow for the sales and delivery components of the business
• improve interaction with the candidate, customer and partner communities
• reduce time of delivery of qualified candidates to our customers
• increase candidate -job match speed, quality and accuracy
• provide 7/24 availability for employees, customers, candidates and partners.

Summary Description

CNC Global Connect®, initially an applicant tracking system, now manages 1) job postings from CNC Global's customers, 2) resumes from candidates, 3) the matching of candidates to jobs by the company's human resource managers, and 4) all aspects of applicant management and workflow from initial contact to placement, including the tracking of notes, email messaging, contact and calendar management and skills inventory management.

Virtual Bench® adds a customer self serve capability to this technology, while CNC Global's OneSource® allows the company to provide complete business process outsourcing capabilities for staffing needs, including the management of staffing vendors. In addition, JAD, a job board neutral posting engine developed in-house, posts jobs to any job board. CNC Global's proprietary web timesheet system provides easy workflow control and time approval for its customers, resulting in increased efficiency and cost savings for both customers and CNC Global.

CNC Global is recognized as an industry leader in both customer and IT staffing outsourcing in Canada.

Innovative Use of Technology

The technology used in this suite of applications is considered "off the shelf', albeit leading edge. The truly innovative aspect of this solution is the enhancement and integration of several applications in order to create a unique suite of workforce management solutions that is unrivalled in the industry. With Connect®, CNC Global has created a "one stop shop" recruitment solution. It enhances every aspect of CNC Global's business, offering significant improvements to the way the company manages relationships with system integrators, end users, partner vendors, candidates and others.

Connect® streamlines processes, improves new hire quality, increases "speed-to-hire" and encourages a more collaborative approach to workforce management. It also offers more control over the various steps in the sourcing and hiring processes.

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